Refund policy

Refund Policy

We appreciate your trust and strive to provide you with the best possible shopping experience. However, due to the nature of our business, we are forced to establish a non-return policy for all our products.

The inability to return

All sales in our online store are final. We cannot accept refunds or exchanges for any items purchased from us, except in cases where the item turned out to be defective or the wrong product was shipped.

Damages and problems

If your order has arrived with a defect or you have received the wrong item, please contact us immediately at contact@amberonestudio.com . We will do our best to solve the problem and meet your needs.

Exchange

Unfortunately, we do not offer an exchange service. If you want to purchase another product, you will have to place a new order.

European Union 14-day refund period

Based on our non-return policy, if your order is shipped to the European Union, you do not have the right to cancel or return it within 14 days for any reason and without explanation. Please contact us if you need assistance in this process.

We hope that you understand and accept our non-return policy. If you have any questions or concerns, please do not hesitate to contact us at contact@amberonestudio.com .